Program Overview

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM.

Topics Covered

Target Audience

IT Professionals, Business Managers, Operation Managers, Contact Center Professionals,any individual that requires knowledge to improve service management within the company.

Duration

24 HRS (8 HOURS X 3 DAYS)

Exam will be on DAY 3 Duration: 1 HR

Certification

Certificate of Attendance by Cyberskills

Professional certificate from the facilitator GKK Consultants

Our Trainer

Gajendra Balasingham

Consultant and Key Note speaker

His current success of 2019 is ensuring large listed Asian Banks and Ports to achieve IT governance and consistency of process via ITIL/COBIT and result in better service and reduced cost . Companies consulted and certified in ISO 20000 as well as ISO 27001 based on service management framework - ITIL .

His last role focused on Governance, Process Improvements and DIGITAL transformation for a Regional Bank cutting across various departments. He has close to 10 years’ experience in digital transformation projects across industries of Banking, Logistics and Services.

Gajendra.B is a COBIT/AGILE/ ITIL Expert Consultant who has been a project lead and project manager for various regional projects in Multi-national and local companies. He is an accomplished ITIL/ ISO Project Consultant and trainer who graduated in Bachelor Degree in Computer Science from Coventry University U.K.

Gajendra.B has consulted various organizations to digital transform and also achieve ISO 20000(IT Service Management) and ISO 27001 standards including MNC and GLC clients Gajendra.B has diverse Industry knowledge in Telco, Logistics, Banking, IT Support service, Sales and Service desk. In his working career for past 15 years he has been actively involved in turn key projects in the range from 5 Million USD to 50 Million USD.

Program Overview

This ethical hacking course puts you in a leadership position in an applied environment in a systematic process. Here, you will be exposed to a completely different way to optimize the status of information security in their organizations, which is by penetrating it! You will scan, test, hack, and secure your systems. You will be taught the five stages of ethical hacking and ways to approach your goal and succeed in hacking every time! The five phases include surveying, accessibility, statistics, staying connected, and covering your efforts.

Topics Covered

Target Audience

This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.

Duration

40 HRS (Theory: 20 Hrs , Practical: 20 Hrs)

Program Overview

Security awareness training is a formal process for educating employees about computer security. A good security awareness program should educate employees about corporate policies and procedures for working with information technology (IT). ... Confirming how well the awareness program is working can be difficult.

Topics Covered

Target Audience

IT Administrators/Professionals and end users.

Duration

4 HRS

Our Trainer

Valery Gustave

Valery is a System Engineer and holds a Bachelor of Engineering from University of Mauritius.

He has been working at Cybernaptics Ltd for more than 11 years now and has more than 13 years of experience in the IT industry in system administration, troubleshooting, Microsoft based systems and user support.

Valery has also been able to work for clients in different industries mainly in financial, logistics and transport, telecommunication and retail sectors.

Program Overview

This course adds value to the networking professional’s career and helps them to advance their careers. Applied Routing and Switching certified professional will have an opportunity to increase their job prospects. CCNA R&S is the first level of Cisco certification program, it validates the competency levels of network professionals in various networking streams such as Routing, Switching and Connectivity.

Objective

This course is designed to impart knowledge about detailed knowledge of Computer Networks, various protocols used in Communication, Managing and configuring Cisco Switches and Routers and various WAN technologies. After course completion, you will be able to install, configure, operate maintain and troubleshoot IP and non-IP networks.

Topics Covered

Target Audience

Entry Level Network Engineers, Network Administrators, Network Support Technicians and helpdesk Technicians.

Course Mode:

Online

Duration

36 HRS

Our Trainer

Ajay Paupiah

Ajay has twelve years of technical experience in ICT and nine years of management and business development experience in the financial, telecommunication and retail sectors. He has twelve years of technical experience in ICT and nine years of management and business development experience in the financial, telecommunication and retail sectors.

Ajay is a certified Project Management Professional having managed various projects from simple to complex in London, Beijing, Bangalore and Mauritius. He has also held a part-time lecturing role at Middlesex university for Msc Computer Networks and Msc Business Information Technology and is a freelance IT/Networking MQA certified trainer.

Program Overview

This course will provide foundational-level knowledge of cloud services and how those services are provided with Microsoft Azure. The course can be taken as an optional first step in learning about cloud services and Microsoft Azure, before taking further Microsoft Azure or Microsoft cloud services courses.

The course will cover general cloud computing concepts, as well as general cloud computing models and services, such as Public, Private and Hybrid cloud, and Infrastructure-as-a-Service (IaaS), Platform-as-a-Service(PaaS), and Software-as-a-Service (SaaS).

Topics Covered

Module 1: Cloud Concepts

Module 2: Core Azure Services

Module 3: Security, Privacy, Compliance and Trust

Module 4: Azure Pricing and Support

Target Audience

For people with the job role: Developer, preparation for exam: AZ-900, and for anyone who wants to learn more about Microsoft Azure.

Duration

80 HRS

Our Trainer

Ziyaad Ramdianee

Ziyaad is the Senior Security Analytyst at Ceridian HCM and has more than 10 years of experience in the IT industry and has been delivering industry-standard certification training.

Ziyaad holds a M.Sc. Business Information System Management from Middlesex University. He is a Microsoft Certified Trainer Certified Information Systems Auditor; a Certified Ethical Hacker certified by EC Council and holds several other certifications.

Program Overview

Navision (Dynamic NAV) is an ERP (Enterprise Resource Planning) solution designed for small to mid-sized businesses to automate the majority of their transactions from CRM (Customer Relationship Management), to quoting, ordering, producing, shipping and invoicing on the sales side, to purchasing, receiving, paying and inventorying on the supply side.

Topics Covered

Target Audience

Duration

32 HRS (Theory: 20 Hrs, Practical: 12 Hrs)

Our Trainer

Domela Putten

Domela Putten is the Business Development Manager at Cybernaptics, a position she was appointed to in August 2014.

Domela has a rich experience in the information technology industry. During her 20 years of experience as an IT professional, Domela has had the opportunity to work on several projects across multiple industries (manufacturing, sales & distribution and services) in Mauritius, the Indian Ocean and Africa.

She holds an MBA from MANCOSA and obtained a Bachelor in Computer Science and Engineering from University of Mauritius. Domela has different certification from Microsoft. She is a Microsoft Certified Technology Specialist (Dynamics) and a Microsoft Certified Professional (Windows NT).